Return and Refund Policy:
Apart from Grocery Items, all others items can be returned subject to valid reason. The return policy may not be same for all the products under a different product categories.
Valid reasons to return an item
- If the Delivered Product is damaged/defective (physically damaged or broken)
- If the Delivered Product is incorrect / incomplete (missing product or wrong product/ different from the product presented on website)
- If the size of fashion product doesn’t fit. (wrong/different size)
Please note that Grocery Items and FMCG Products shall not be Returned. Customers to check the goods once received.
Return cycle and Refund
The return request must be initiated within 3 days of receiving the product. After the return request is accepted, product is picked within 3 days after the return request is accepted. After the item has been picked up, we will perform quality check. Return will be completed only if the quality is found as per original state.
Refund of the items will be done within 5 days of quality check. In case customer had paid via cash, the amount will be transferred in their bank account and if they had paid via esewa or fonepay, it will be transferred in respective wallet.